Remote work is here to stay.
Prior to COVID-19, just 3.4% of the American workforce worked primarily remotely. When the pandemic hit and more Americans got a taste of working from home, they liked it—54% say they’d like to work primarily remote, and a whopping 99% would like to be able to work remotely at least some of the time. Those who work primarily remote report being 22% happier in their jobs.
Employers too are reaping the benefits of the new normal, as it can cost upwards of $2,000 per employee to keep them on site. With numbers like that, it’s no wonder that businesses are accelerating cloud adoption plans. As always, Katalyst is ready to help your business adapt to these new realities.
Amazon Connect
One industry that is especially seeing results from embracing remote work is contact centers. The experts at Katalyst have the insight needed to prepare your organization and its employees to assist customers—from anywhere.
“With our expertise in Amazon Web Services and the Amazon Connect platform, Katalyst can provide complete end-to-end solutions for contact centers.” “Katalyst can help migrate legacy contact centers to Amazon Connect and deliver managed services to existing customers.”
One of the biggest benefits of Amazon Connect is that there are no upfront costs. It is a pay as you go solution and it allows your organization to operate a complete contact center from anywhere and can easily be scaled to enable a business to support unexpected call volumes. It is estimated that customers can save nearly half of their costs compared to an on-premise solution. Another benefit is the speed at which these remote contact centers can be set up: it takes a matter of days to implement, compared to more traditional setups which require several months. These services can also be integrated with third-party Customer Relation Management (CRM), helpdesk, and Work Force Management (WFM) systems.
How We Can Help
Katalyst recently worked with a large consumer packaged goods company just before the pandemic, migrating them from a traditional on-premise contact center to Amazon Connect as part of the organization’s larger digital transformation outlook. “The customer went live a week before the lock-down,” Minumula recalls. “This solution helped customer service agents handle calls seamlessly from their homes.”
“Katalyst can build a proof of concept to demonstrate Amazon Connect capabilities, to show how it can help your organization migrate to Amazon Connect,” says Minumula. “Katalyst also offers managed services to existing Amazon Connect customers. Katalyst will help with day-to-day operations, proactive monitoring, and recommend and implement new enhancements launched by AWS.”
